منسقة لقسم الرعاية المنزلية

Home Care Department Coordinator Required

We are looking for a Home Care Coordinator with outstanding organizational and communication skills to manage patient requests, coordinate visits, and follow up on services, ensuring operational efficiency and a high-quality patient experience.

Duties and Responsibilities:

* Receiving patient requests and explaining services, packages, and prices.

* Coordinating and scheduling medical and nursing visits based on patient locations and team availability.

* Gathering initial information about patient needs and referring them to the specialized medical team.

* Confirming appointments and following up on modifications and cancellations.

* Following up on bookings, billing, collections, and updating patient records.

* Monitoring patient satisfaction, handling complaints, and preparing periodic department reports.

Requirements and Skills:

* At least one year of experience in medical service coordination, preferably in home care.

* Excellent organizational, communication, customer service, and problem-solving skills.

* Proficiency in Arabic and a good level of English.

* Proficiency in using CRM systems, booking management, and Microsoft Office software.