ممثل خدمة العملاء ومركز الاتصال
تفاصيل الوظيفة
Job description
The company announces the availability of job vacancies for Saudi female employees to work in the customer service and call center sector, on a full-time basis.
Job Title:
Call Center Agent and Customer Service
Job Responsibilities:
* Receiving calls and responding to customer inquiries professionally.
* Providing information and services to customers and explaining the required procedures.
* Following up on customer requests and complaints and working to resolve them or escalate them to the appropriate department.
* Conducting phone calls to customers as needed.
* Recording and updating customer data and notes in the system.
* Monitoring customer satisfaction and ensuring their satisfaction with the service.
* Adhering to customer service policies and procedures.
* Preparing daily reports and monitoring performance indicators.
* Collaborating with the team to achieve customer service objectives.
Skills
Requirements:
* Saudi nationality.
* Communication skills and good customer interaction.
* Excellent communication skills.
* Ability to use a computer.
* Adherence and punctuality during working hours.
* Previous experience in customer service or call center is preferred.
هذا الإعلان منشور على تنقيب السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
