خدمة العملاء

Customer Service Representative

Job Type: Full-time

Seniority Level: Entry Level

Workplace Type: On-site

Experience: 1+ year

Nationality: Saudi Nationals Only

About the Role

We are looking for a Customer Service Representative to receive and manage maintenance requests, follow up on their progress, and provide appropriate support in accordance with the ministry's approved policies and procedures.

Key Responsibilities

• Receive, register, and accurately document maintenance requests.
• Forward requests to the relevant department or team for action.
• Follow up on maintenance requests until completion and closure.
• Provide appropriate support and updates to customers throughout the process.
• Ensure requests are handled in accordance with approved policies and procedures.

Requirements

• Minimum 1 year of experience in customer service.
• Previous experience in receiving and following up on maintenance requests is preferred.
• Strong patience and ability to work under pressure.
• Good communication and follow-up skills.
• Saudi nationality is required.