Officer, After Sales Job Control

Job Summary

Job Title: Officer After Sales Job Control

Job Purpose

To control and optimize workshop operations through effective job allocation work-in-progress monitoring and capacity planning ensuring maximum productivity operational efficiency timely vehicle delivery and compliance with service quality standards to enhance customer satisfaction.

Key Functional Responsibilities

A. Workshop Planning and Job Allocation

• Monitor daily flat-rate hours technician loading available capacity and workshop utilization to maximize productivity and operational efficiency.

• Prepare and update daily job allocation sheets calculate available workshop hours and maintain accurate records of vehicle inventory status.

• Allocate Repair Orders (ROs) based on technician skill levels technical capabilities workload and job priorities.

• Ensure optimal utilization of workshop bays tools and equipment while minimizing idle time and non-productive bay occupancy.

B. Job Control and Work-in-Progress Management

• Monitor work-in-progress (WIP) to ensure timely job completion and adherence to promised vehicle delivery schedules.

• Track and record labor hours technician time entries service remarks and operational updates in the Dealer Management System (DMS).

• Ensure accurate technician time-on/time-off recording correct operation codes and appropriate labor charging for all repair orders.

• Coordinate with Service Advisors to monitor job progress communicate delays and facilitate customer approvals for additional repairs.

• Coordinate sublet and bought-out repairs and monitor vehicles awaiting spare parts external repairs or customer approval.

C. Productivity and Performance Monitoring

• Track technician productivity efficiency time utilization and workload distribution to identify performance gaps and improvement opportunities.

• Prepare accurate daily and periodic reports on workshop productivity labor utilization job status and operational performance.

• Support management in identifying technician training needs and opportunities for improved resource utilization.

• Assist in implementing operational improvements to reduce delays minimize idle time and enhance workshop throughput.

D. Quality Safety and Operational Compliance

• Support compliance with workshop operating procedures safety requirements housekeeping standards and workplace cleanliness.

• Promote professional and respectful interactions with technicians and other workshop personnel.

• Identify and report operational bottlenecks safety hazards and process deviations to the relevant management.

• Support consistent adherence to service quality standards and established workshop processes.

E. Coordination and Reporting

• Maintain effective daily coordination with Service Advisors technicians Parts and other relevant departments to facilitate smooth workshop operations.

• Ensure accurate and timely documentation of job allocation work progress labor hours and vehicle status in the DMS.

• Provide management with reliable operational data and reports to support decision-making and continuous improvement.

Job Requirements

Education

• Diploma in Automotive Service Technology Auto Electrical Technology or a relevant technical field.

Experience

Minimum 6 years experience

Required Skills:

Workshop Job Control Dealer Management System (DMS) Workshop Productivity and Capacity Planning Automotive Service Knowledge Work-in-Progress and Delivery Control Workshop Safety and Operational Standards Job allocation Work-in-progress monitoring Capacity planning Operational efficiency Vehicle delivery management Service quality standards compliance Technician loading monitoring Workshop utilization Repair Orders allocation Technician skill assessment Workshop bay utilization Tool and equipment management Labor hours tracking Technician time entries recording Service remarks documentation Operational updates Correct operation codes Labor charging Sublet and bought-out repairs coordination Spare parts monitoring External repair coordination Customer approval management Technician productivity tracking Efficiency monitoring Time utilization analysis Workload distribution Performance gap identification Reporting on workshop productivity Labor utilization reporting Job status reporting Operational performance reporting Technician training identification Operational improvements implementation Safety requirements compliance Housekeeping standards adherence Workplace cleanliness maintenance Professional interaction Operational bottlenecks reporting Safety hazards identification Process deviation reporting Service quality standards adherence Workshop process compliance Cross-functional coordination Documentation accuracy Data and report provision Collaboration Innovation Results Driven Adaptability and Resilience Customer Focus

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