موظف استقبال

Job description

We are looking for a professional, friendly, and well-presented Front Desk Receptionist with a minimum of 2 years of experience in the hotel, hospitality, or customer service industry. The ideal candidate will have excellent communication skills, a welcoming personality, and the ability to provide a high level of service while representing the company professionally.

Key Responsibilities:

• Welcome and greet guests, clients, and visitors in a professional and friendly manner.
• Manage incoming calls, inquiries, and correspondence.
• Handle guest requests and provide prompt and professional assistance.
• Coordinate appointments, meetings, and visitor arrangements.
• Assist with check-in and check-out procedures when required.
• Coordinate with different departments to ensure a smooth and seamless guest experience.
• Maintain a clean, organized, and professional reception area.
• Handle basic administrative and reception-related tasks.
• Respond to customer feedback and complaints professionally and escalate issues when necessary.
• Maintain accurate records and ensure confidentiality of guest and company information.
• Follow company policies, procedures, and service standards.
• Perform other duties related to the position as assigned by the management.

Skills

• Minimum 2 years of relevant experience in hotels, hospitality, front desk, reception, or customer service.
• Previous experience in a hotel or high-end hospitality environment is preferred.
• Excellent communication and interpersonal skills.
• Fluent in English; Arabic is an advantage.
• Professional appearance and excellent customer service etiquette.
• Strong organizational and time-management skills.
• Ability to multitask and work effectively under pressure.
• Proficiency in Microsoft Office and familiarity with hotel booking or front-office systems is preferred.
• Ability to work independently and as part of a team.
• Flexible and willing to work according to the business requirements.

Preferred Skills:

• Excellent customer service and communication skills.
• Professional and welcoming personality.
• Problem-solving and decision-making skills.
• Attention to detail.
• Positive attitude and a strong sense of responsibility.
• Ability to handle guests and clients with professionalism, discretion, and courtesy.