Customer Business Partner Analyst IT

About ASMO

ASMO is a joint venture between DHL and Saudi Aramco, established to redefine procurement and supply chain services. Leveraging DHL’s logistics expertise and Saudi Aramco’s extensive supply chain ecosystem, ASMO aims to be operational in 2025. The company will provide integrated end-to-end procurement and supply chain services for industrial, energy, chemical, and petrochemical sectors, initially focusing on Saudi Aramco and its Affiliates, with long-term plans to serve all industrial sectors within Saudi Arabia and the MENA region.

Role Overview: Customer Business Partner Analyst IT

The Customer Business Partner Analyst IT provides structured operational, coordination, documentation, and analytical support for ASMO’s customer-facing Technology engagement. This role supports initiatives across onboarding, Order-to-Deliver, integration, commercial, and operational aspects. Operating under managerial direction, the analyst assists the Customer Business Partner Manager by capturing, clarifying, coordinating, and tracking customer business requirements. The position ensures that requests are complete, accurately documented, routed through established governance channels, and followed up in a disciplined manner. This role is not accountable for final prioritization, budget approval, solution ownership, or strategic decision-making.

Key Responsibilities

• Support the Customer Business Partner Manager in preparing customer business requirement inputs for governance forums, onboarding reviews, commercial readiness discussions, and annual planning cycles.
• Maintain and improve standard customer intake templates, requirement documentation, prioritization inputs, reporting formats, and governance materials.
• Capture, log, classify, and maintain customer business and technology requirements in the agreed register, tracker, or workflow tool.
• Conduct first-level requirement qualification, ensuring customer requests are complete, clear, commercially relevant, and ready for review.
• Clarify customer objectives, expected outcomes, urgency, dependencies, integration needs, operational impacts, budget assumptions, and success criteria with relevant stakeholders.
• Prepare prioritization inputs using agreed criteria such as customer value, revenue enablement, strategic alignment, urgency, feasibility, risk mitigation, operational efficiency, stakeholder impact, and innovation potential.
• Maintain updated customer requirement trackers, status dashboards, action logs, and management reporting packs for manager review.
• Act as a working-level coordination point between customer-facing business teams and Technology delivery teams, escalating issues, risks, decisions, and conflicts.
• Support customer engagement sessions, onboarding workshops, and requirement clarification meetings by preparing materials, capturing notes, tracking actions, and following up on agreed next steps.
• Support Technology-related Order-to-Deliver activities for customer opportunities, affiliate onboarding, and commercial initiatives, including documenting customer technology requirements, integration needs, process impacts, and delivery assumptions.
• Coordinate inputs from applications, infrastructure, cybersecurity, data, enterprise architecture, and operations teams, supporting preparation of first-level IT impact assessment inputs for customer requirements.
• Identify scope, cost, timeline, dependency, customer experience, and delivery risks early and escalate them to the Customer Business Partner Manager.
• Contribute to the continual improvement of customer requirement management practices and stakeholder experience.
• Ensure customer requirement management activities comply with relevant quality, security, confidentiality, and information handling standards.

Expected Deliverables

• Updated customer requirement register and customer technology pipeline.
• Customer requirement qualification summaries and business requirement notes.
• First-level impact assessment inputs and prioritization scoring inputs.
• Customer requirement status dashboards and management reports.
• Customer O2D technology support documentation.
• Meeting notes, action trackers, decision logs, and governance packs.
• Process improvement recommendations for customer business partnering and requirement management.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. This is a full-time position based in Saudi Arabia.

Application Information

The deadline for applications is 30 days from the posting date. Salary for this position will be disclosed during the recruitment process.