Digital Services Specialist

About Oxford University Press

Oxford University Press has been a prominent publisher for over 500 years, integrating technology and an entrepreneurial approach. The organization focuses on the needs of teachers and learners, developing evidence-based learning solutions designed to have a meaningful impact.

The Role of Digital Services Specialist

As a Digital Services Specialist for Saudi Arabia, you will provide support to customers utilizing Oxford University Press digital products and platforms across the Kingdom. This full-time position is part of the Global Customer Support team and involves assisting teachers, administrators, and students with various aspects of digital learning solutions, including purchasing, registration, access, and daily use.

Key Responsibilities

• Deliver product training to customers.
• Resolve technical and user-related issues efficiently.
• Provide guidance on the effective use of OUP's digital platforms.
• Develop customer-facing support materials, including user guides, tutorials, and training resources in both English and Arabic.
• Collaborate with Sales, Marketing, Customer Support, and regional Educational Consultant teams to enhance customer satisfaction, product adoption, and long-term engagement.

Role Focus

This is a highly customer-facing role that combines technical troubleshooting, relationship building, training delivery, and continuous support. The specialist will play a key part in ensuring customers derive maximum value from OUP’s digital offerings.

Candidate Profile

We are seeking a customer-focused and adaptable professional with an interest in digital learning and customer success. The ideal candidate will be confident in supporting users, delivering training, and building strong relationships with diverse stakeholders.

Work Environment

This position operates within a hybrid working environment.