Director Of Rooms

Job Summary

Position Summary:

The Director of Rooms is a senior leadership role responsible for full oversight of the Rooms Division at Mvenpick including Front Office Housekeeping Guest Services Concierge Bell/Porter and related support functions. The role ensures that guest satisfaction operational efficiency departmental profitability and brand standards are consistently met or exceeded.

Key Responsibilities / Duties:

1. Operational Leadership

• Oversee day-to-day operations of all Rooms Division departments to ensure efficient smooth guest experiences.

• Develop implement maintain and monitor standard operating procedures (SOPs) service standards policies and quality control processes.

• Conduct regular inspections of guest rooms corridors public areas back-of-house and ensure cleanliness maintenance safety and brand hygiene standards.

2. Guest Experience & Satisfaction

• Monitor guest feedback (through GSS online reviews in-house feedback) analyses trends and drive continuous service improvements.

• Handle guest complaints and service recovery in a timely effective manner ensuring the guests expectations are met.

• Ensure that all Rooms Division touchpoints deliver an exceptional guest experience (arrival stay departure room condition cleanliness etc.).

3. Financial Performance / Revenue & Budget Management

• Develop and manage the Rooms Division budget forecasts and ensure revenue targets (including rooms revenue upsells etc.) are achieved.

• Monitor controllable costs labour housekeeping supplies room amenities energy usage etc. Work with department heads to maintain or reduce costs in line with budgets.

• Analyse metrics such as occupancy Average Daily Rate (ADR) Revenue Per Available Room (RevPAR) room yield cost per occupied room etc. Use these metrics to drive decisions.

4. Team Leadership

• Lead coach mentor and develop department heads and their teams (Front Office Manager Housekeeping Manager etc.).

• Hold regular departmental meetings shift briefings pre-shift planning to ensure alignment and communication.

5. Brand Standards & Compliance

• Ensure operations comply with Mvenpick / Accor brand standards local regulatory requirements (e.g. safety hygiene licensing).

• Oversee audits (internal brand third party) and ensure corrective actions are implemented and tracked.

6. Collaboration & Cross-departmental Coordination

• Work closely with other departments (Sales & Marketing Revenue Management Engineering & Maintenance Food & Beverage Finance HR Security) to ensure coherence in hotel operations.

• Participate as member of the Executive Committee; contribute to hotel-wide strategic plans and decisions.

Qualifications :

• Education: Bachelors Degree in Hotel Management Hospitality Business Administration or related field preferred.

• Experience: Significant experience in rooms operations with progressive leadership roles. Experience covering both Front Office & Housekeeping essential. Experience in a luxury or upscale hotel is an advantage.

• Management Skills: Strong leadership ability to motivate and develop teams excellent communication (verbal & written) decision making and problem solving.

• Operational Competence: Knowledge of PMS systems property management forecasting revenue-management basics budgeting. Ability to interpret financial reports.

Additional Information :

Core Competencies:

• Guest-centric mentality

• High attention to detail

• Strong organizational skills

• Flexibility and ability to work under pressure

• Cultural sensitivity and ability to lead diverse teams

• Ability to work shifts including weekends and holidays as required

Key Performance Indicators (KPIs):

• Guest satisfaction scores (internal & external)

• Rooms division profit margins

• Occupancy ADR RevPAR yield

• Cost per occupied room / housekeeping cost controls

• Employee turnover / satisfaction within rooms division

• Audit compliance (brand & safety)

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Crisis Management
• Marketing
• Public Relations
• Fundraising
• Media Relations
• Constant Contact
• Strategic Planning
• Social Media Management
• Team Management
• Public Speaking
• Wordpress
• Writing Skills

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