Reception Agent-saudi Nationals Only

Job Summary

Job Duties Include:

Reporting to the Front Desk Manager responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service
• Greet check-in/check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies procedures service and safety standards
• Other duties as assigned

Qualifications :

Who are we looking for

We are looking for someone who is curious sociable and flexible. Someone who stays calm and keeps an overview while also having a strong eye for addition to your enthusiasm and focus on excellent service you meet the following requirements:

• able to communicate with the guests in English and at least one additional language

• You enjoy positively surprising guests and making them feel welcome;
• MBO level of working and thinking;
• At least one year of experience in a similar role;
• You are flexible and comfortable working an irregular schedule;
• You are a true team player but can also work independently;
• You have a strong sense of responsibility;
• You are able to communicate with our guests in both Dutch and English;
• Experience with OPERA would be a big plus.

Remote Work :

No

Employment Type :

Full-time

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