TCC Liaison Officer
تفاصيل الوظيفة
About the Role
SNC-Lavalin Fayez Engineering is seeking a TCC Liaison Officer to ensure seamless coordination between the Transportation Control Centre (TCC) and operational teams during the Operations & Maintenance (O&M) phase of a metro project. This full-time role is critical for maintaining smooth traffic management, timely incident response, and effective communication among all stakeholders involved in metro operations. The position requires 5-10 years of experience.
Role Purpose and Context
The TCC Liaison Officer acts as a primary point of contact, facilitating efficient communication and operational continuity. This role supports the TCC in real-time monitoring, dispatch coordination, and operational decision-making, ensuring that information flows accurately and promptly between control center personnel and field teams.
Key Responsibilities
- Facilitate coordination between the Transportation Control Centre (TCC) and operational teams to ensure efficient traffic management and operational continuity.
- Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions.
- Support the TCC in real-time monitoring, dispatch coordination, and operational decision-making.
- Ensure accurate and timely information flow between control center personnel and field teams.
- Assist in the development and implementation of incident management protocols and response strategies.
- Collaborate with O&M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards.
Qualifications and Experience
- Bachelor’s degree in Transportation, Traffic Management, or a related discipline.
- Minimum of 5 years of experience in transportation management systems, preferably within metro or urban rail environments.
- Experience in metro or railway infrastructure projects.
Required Skills
- Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.
- Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.
- Familiarity with control center technologies, dispatch systems, and incident tracking tools.
Work Environment
This role operates within a 24/7 operational environment, requiring flexibility and responsiveness to ensure continuous support for metro operations.
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