مساعد مدير العمليات

Job Purpose:

The incumbent will be responsible for overseeing the overall operations of the assigned centre , ensuring exceptional member experiences, premium hospitality, and consistent service delivery in line with TEC’s brand standards. The role involves managing daily operations, leading and developing the centre team, maintaining high workplace standards, and fostering strong member relationships. In collaboration with City Leadership and cross-functional teams, the incumbent will drive operational excellence, support business performance and member retention, optimise operational efficiency, and implement continuous improvement initiatives.

Key Responsibilities:

1. Manage daily centre operations, including front-desk activities, meeting rooms, opening and closing procedures, and service delivery.
2. Build strong member relationships by understanding their needs and ensuring personalized, high-quality service.
3. Maintain the center’s cleanliness, presentation, facilities, furniture, equipment, and overall workplace standards.
4. Lead, coach, and develop the centre team, ensuring accountability and consistent service excellence.
5. Support business objectives through member satisfaction, retention, KPI monitoring, and identification of additional service opportunities.
6. Ensure compliance with TEC policies, SOPs, health and safety requirements, security protocols, and documentation standards.
7. Collaborate with City Leadership, Sales, Finance, HR, IT, and external vendors to ensure smooth operations.
8. Monitor operational expenses, consumables, and vendor performance to ensure efficient resource utilization.
9. Address member feedback, complaints, and operational issues promptly, implementing corrective actions where required.
10. Promote teamwork, professionalism, and continuous improvement in line with TEC’s premium hospitality standards.

Qualifications and Experience:

• Bachelor’s degree in Business Centre, Hospitality Management, Business Administration, Hotel Management, or a related field is preferred.
• 3–5 years of relevant experience in hospitality, customer service, front-office operations, or a client-facing environment.
• Previous team leadership or supervisory experience is preferred.
• Strong communication, interpersonal, organisational, and problem-solving skills.
• Excellent written and spoken English; knowledge of the local language is an advantage.
• Proficiency in Microsoft Office and standard business systems.
• Experience in operational coordination, member relations, service recovery, and performance monitoring.