محلل دعم وظيفي أول

We are hiring a Sr. Functional Support Analyst Trade Innovation who will provide functional support across bridge business stakeholders and technology teams on Finastra Trade Innovation implementations, upgrades and enhancements. You will own requirements end to end, from product and configuration changes, business user support, testing.

Responsibilities

Functional Support & Incident Management:

Provide L2/L3 functional troubleshooting for end-user issues arising during the trade lifecycle.

Analyze and resolve transactional errors, master data configuration mismatches, and failed workflows within the FTI engine.

Replicate production bugs in staging environments, documenting detailed steps, logs, and business impact before escalating to L3 developers or Finastra vendors.

Acknowledge and resolve support tickets within defined SLA limits to minimize operational downtime

Skills

Must have

7-10 years of total IT experience

Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.

Finastra Trade Innovation:

At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.

Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.

Understanding of TI static data, customer and account setup, charges and tariffs, posting/accounting rules, event and step workflow, and user roles.

Familiarity with TI integration options (web services, message queues, file-based interfaces) and the TI Corporate Portal or bank's own corporate channel.

Trade finance domain:

Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.

Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.

SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).

Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.

Functional Support Specialist ensure the core platform runs smoothly by handling system workflows, resolving transactional blocks, and translating changing trade policies into functional software updates.

Nice to have

NA

Other

Languages

English: C1 Advanced

Seniority

Senior