أخصائي خدمة عملاء وصفحة لينكد إن

Job description

Responsibilities – Customer Service

• Respond promptly to customer inquiries across phone, email, WhatsApp, and social channels.
• Identify customer needs and provide accurate, clear information about Trap’s services.
• Handle complaints in real time and follow through to full resolution.
• Process service requests, orders, and forms, and coordinate with operations and sales teams.
• Log all customer interactions, transactions, and feedback in the CRM.
• Escalate recurring service issues to management with clear documentation.
• Stay updated on services, pricing, and company policies.

Responsibilities – LinkedIn Page

• Publish and schedule regular posts in line with Trap’s content calendar and brand guidelines.
• Reply to comments and messages on the company page professionally and on time.
• Route business inquiries received via LinkedIn to the sales team and track follow-up.
• Monitor page performance (followers, reach, engagement) and share a monthly report.
• Engage with industry content to grow page visibility and followers.

Skills

• 2+ years of experience in customer service, preferably in a B2B or service company.
• Hands-on experience managing a company LinkedIn page.
• Fluent in Arabic and English, written and spoken.
• Strong phone handling, active listening, and problem-solving skills.
• Experience with CRM tools; Odoo is a plus.
• Proficient in MS Office / Google Workspace; basic Canva skills are a plus.
• Ability to prioritize and manage multiple channels at once.
• Calm, empathetic, and adaptable with different customer personalities.