نائب مدير المشروع

Key responsibilities

• Support the planning and delivery of facility management services across the site or portfolio.
• Coordinate hard and soft services, such as maintenance, cleaning, security, landscaping, waste management, and reception.
• Monitor planned preventive maintenance and reactive maintenance to ensure work is completed on time and to the required standard.
• Coordinate contractors and service providers, including work orders, site access, permits, risk assessments, and performance reviews.
• Track service-level agreements (SLAs), key performance indicators (KPIs), customer feedback, and corrective actions.
• Assist with budgets, cost control, purchase orders, invoices, forecasts, and reporting.
• Conduct site inspections and help ensure facilities, equipment, and common areas are safe, functional, and well maintained.
• Support compliance with applicable health and safety, fire safety, environmental, building, and contractual requirements.
• Maintain accurate records, including asset registers, maintenance logs, inspection reports, permits, and incident documentation.
• Respond to occupant or client concerns, coordinate resolution, and communicate progress clearly.
• Support business continuity, emergency response, and incident investigations.
• Identify opportunities to improve service quality, energy efficiency, sustainability, and operational processes.
• Prepare routine reports and contribute to management meetings, audits, and project reviews.
• Provide guidance and day-to-day support to facilities staff and other operational team members.

Qualifications and experience

• Bachelor’s degree, diploma, or equivalent experience in facilities management, engineering, building services, business, or a related field.
• Typically 3–5 years of experience in facility management, building operations, or a related service-delivery role.
• Experience coordinating contractors, maintenance activities, budgets, and client-facing services.
• Familiarity with maintenance management systems, work-order processes, and Microsoft Office or equivalent tools.
• Relevant facilities, health and safety, or project-management certification is an advantage.

Skills and competencies

• Strong planning, organization, and follow-through.
• Effective communication and customer-service skills.
• Ability to prioritize competing operational needs and resolve issues promptly.
• Sound judgment and attention to detail.
• Confidence coordinating teams, contractors, and stakeholders.
• Budget awareness and basic reporting skills.
• Commitment to safety, compliance, service quality, and continuous improvement.

Performance measures

• Achievement of agreed SLAs and KPIs.
• Completion of preventive maintenance within schedule.
• Timely resolution of service requests and reported issues.
• Compliance with safety, audit, and contractual requirements.
• Budget and cost-control performance.
• Client and occupant satisfaction.