The Service Delivery Manager will be responsible for managing infrastructure operations, ensuring SLA compliance, overseeing EUS, server and network environments, and acting as the primary interface between the customer and delivery teams. The role requires strong technical knowledge of server hardware, data center operations, incident management, and stakeholder management.
Technology:
Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
Business Development:
Understand and New Business cases and client needs
Understand and Develop new structure of Organization and effective Solution
Demonstrate delivery methodology to Prospective clients
Costing and Pricing for new Business cases
Strategy and Synergy:
Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas
Identify and Define new delivery methodology
Identify and Define skills and capabilities of new managers, and identify needs for development
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