Launch Territory & Special Zones Assistant Manager

Job Summary

Key Accountability Areas

3PL Management & Operations Support:

• Acquire and onboard new 3PL companies to fulfill evolving supply and business needs.

• Monitor 3PL operational KPIs and daily performance metrics to maintain service levels.

• Provide day-to-day operational support to 3PL suppliers to resolve field issues and delivery obstacles.

• Validate 3PL invoices verify deliverable completion and coordinate payment releases with Finance.

• Manage supply and demand equilibrium within assigned territories to ensure operational efficiency.

• Analyze future capacity requirements to proactively activate supply resources on schedule.

• Streamline Service Level Agreement (SLA) operational processes for 3PL supplier requests.

• Maintain effective working relationships with external suppliers to support smooth logistics operation.

Special Projects Execution:

• Manage assigned special logistics projects and regional initiatives under managerial guidance.

• Align cross-functional teams and corporate departments to ensure smooth project execution.

• Track project timelines scope cost metrics and deliverables against quality standards.

Change Management:

• Support stakeholder readiness by assisting in training workshops and supplier communications during process changes.

• Prepare participating teams and partners for operational shifts to maintain high morale and minimal disruption.

• Review operational change issues and recommend proper initiatives to maintain a productive work environment

Stakeholders Management:

Establish and maintain working relationships with key internal and external stakeholders.

Act as an operational representative with local and international stakeholders as directed by the Manager.

Budget Utilization:

• Provide functional inputs to the budgeting process during the planning cycle.

• Monitor utilization of allocated operational spend and report on budget progress and challenges

People Management

• Set performance objectives provide necessary support evaluate direct reports and provide regular feedback on performance.

• Participate in the identification and recruitment of key talents for the function.

• Provide clear direction prioritize tasks assign and delegate responsibility and monitor the workflow.

• Provide opportunities for team members to suggest participate in and contribute to improvement innovation and knowledge-sharing initiatives.

Governance and Resilience

• Follow all relevant policies procedures and processes for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

• Uphold a high-performance working environment and promote HSs Values.

Qualifications :

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 4 - 6 years of experience in logistics 3PL vendor management fleet operations or last-mile delivery.

• Proven track record in monitoring 3PL performance supply acquisition and fleet KPIs.

• Hands-on capability in project coordination SLA management and invoice verification.

• Strong problem-solving critical thinking analytical and negotiation skills

Education and Certifications

• Bachelors degree in Logistics Supply Chain Management Business Administration or a relevant field is required.

Remote Work :

No

Employment Type :

Full-time

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