Territory Manager RUH

About the Role

DHL is seeking a Territory Manager - RUH to join their team. This full-time role is responsible for driving revenue generation within a geographically assigned sales territory. The successful candidate will focus on developing, servicing, and retaining existing customers, as well as identifying and acquiring new business opportunities.

Role Purpose and Reporting

Reporting to the Direct Sales Manager, the Territory Manager will manage a designated sales portfolio. This position is central to maintaining and expanding DHL's customer base and ensuring profitable revenue growth from both current and prospective clients.

Key Responsibilities

• Represent DHL professionally and address customer needs courteously.
• Develop and maintain strong professional relationships with all customers.
• Follow up on customer inquiries and direct them to the appropriate DHL department for further information.
• Conduct regular call cycles with existing DHL customers to build multi-level relationships and sustain current sales revenue.
• Understand customer needs and requirements to identify how DHL's services can add value to their business.
• Identify opportunities and negotiate with existing customers to maximize their use of DHL's services, generating additional profitable sales revenue.
• Liaise with all departments responsible for customer interactions.
• Source and act on new business leads, persuading potential customers to utilize DHL services to generate additional profitable revenue.
• Monitor credit issues, liaise with the Customer Accounting Department, and take necessary action to ensure collection of outstanding payments.
• Update and maintain call details on COMET and ensure appropriate IBS forms are updated for future reference and monitoring.
• Take ownership of service failures, ensuring timely resolution by the correct personnel to handle customer complaints efficiently.
• Analyze figures and reports to identify trends and issues, taking appropriate action to maximize revenue.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.
• Demonstrated ability to generate revenue and manage a sales territory.
• Proven track record in customer development, retention, and new business acquisition.

Work Type

This is a full-time position.

Application Process

Salary information for this position will be disclosed during the application process.