Waitress(females Only)

Job Summary

The Waitress is responsible for delivering exceptional customer service by providing prompt courteous and professional food and beverage service to guests. The role ensures guests enjoy a memorable dining experience while maintaining the highest standards of hospitality cleanliness and operational efficiency in accordance with PATTIS standards.

Key Responsibility Areas & Activities
Guest Service

- Welcome guests warmly and professionally upon arrival.

- Escort guests to their tables when required.

- Present menus and explain menu items daily specials and promotions.

- Ensure guests receive attentive and personalized service throughout their dining experience.

Order Taking & Service

- Accurately take food and beverage orders.

- Enter orders into the POS system promptly.

- Serve food and beverages according to company standards.

- Monitor dining tables and anticipate guest needs.

- Ensure timely delivery of orders and maintain service excellence.

Customer Satisfaction

- Address guest inquiries concerns and special requests professionally.

- Resolve minor guest complaints or escalate issues to supervisors when necessary.

- Follow up with guests to ensure satisfaction with food and service.

- Build positive guest relationships to encourage repeat business.

Operational Excellence

- Set up and prepare dining areas before service.

- Ensure tables chairs and service stations are clean and properly arranged.

- Assist in maintaining restaurant cleanliness and hygiene standards.

- Follow opening closing and shift procedures.

Cash Handling & Billing

- Present guest bills accurately.

- Process cash card and electronic payments according to company procedures.

- Ensure all transactions are recorded correctly.
- Maintain accountability for assigned cash floats where applicable.

Food Safety & Hygiene

- Adhere to food safety health and hygiene regulations.
- Maintain personal grooming and hygiene standards.
- Report any safety concerns immediately.
- Ensure cleanliness of service equipment and dining areas.

Teamwork & Communication

- Coordinate effectively with kitchen and service teams.
- Support colleagues during busy periods.
- Participate in team meetings and training programs.
- Contribute to a positive and professional work environment.

Brand Representation

- Represent PATTIS professionally at all times.
- Maintain company service standards and values.
- Promote a positive image of the company through excellent customer service.

Requirements

Qualifications Experience Knowledge & Skills
Qualifications

- High School Diploma or equivalent.

- Hospitality or Food & Beverage certification is an advantage.

Experience
- Minimum 12 years of experience in restaurants cafés hotels catering or hospitality operations preferred.
Knowledge
- Understanding of restaurant operations and customer service principles.
- Familiarity with POS systems.
- Basic food safety and hygiene knowledge.

Required Skills:

Minimum 12 years of experience in restaurants cafés hotels catering or hospitality operations preferred. Understanding of restaurant operations and customer service principles. Familiarity with POS systems. Basic food safety and hygiene knowledge.

Required Education:

High School Diploma or or Food & Beverage certification is an advantage.

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