Client Service Analyst

Job Summary

Description

Are you experienced in client service and have a can-do attitudeIf so we have the perfect opportunity for you! Join J.P. Morgans Payments team as a Client Service Account Manager (Analyst) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.

As a Client Service Account Manager (Analyst) within J.P. Morgan Paymentsteam you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100% Client satisfaction by interacting with the Client on service & operating issues and this position you will be instrumental in building lasting partnerships and driving strategic initiatives that enhance our service offerings.

Job responsibilities

• Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales Operations Product WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls meetings issues proactive communications)

Required qualifications capabilities and skills

• Excellent verbal and written communication skills inArabicand English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications capabilities and skills

• Knowledge and understanding of Treasury Services products processes and risk policies nice to have

Required Experience:

IC

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

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