مسؤول جودة خدمات تقنية المعلومات (IT Service Quality Officer)

IT Service Quality Officer

We are looking for a professional specialist in IT Service Quality and Continuous Improvement, with at least 8 years of experience, to contribute to elevating the quality of technical services, improving operational efficiency, and enhancing compliance with institutional standards and best practices.

Tasks and Responsibilities:

• Develop and monitor IT service quality standards and procedures.
• Measure technical service performance and track KPIs & SLAs.
• Evaluate the quality of operations and services, identify improvement opportunities, and address non-compliance issues.
• Monitor continuous improvement plans and corrective and preventive actions.
• Support the implementation of ITIL frameworks and relevant quality standards, such as ISO 20000 and ISO 9001.
• Prepare quality and performance reports and provide recommendations for service improvement.

Required Qualifications:

• Bachelor's degree in Information Technology, Information Systems, or a related field.
• At least 8 years of experience in IT service quality or IT Service Management (ITSM).
• Practical knowledge of ITIL frameworks and relevant ISO standards.
• Skills in performance analysis, reporting, and managing continuous improvement.