Front Office Agent

Job Summary

Because every arrival sets the tone for something extraordinary. As a Front Office agent you are the first point of connection and the lasting impressionbringing the brand to life through intuitive service genuine warmth and attention to detail. Acting as a key liaison between guests and the resort you ensure every interaction is seamless personalized and delivered with precision. From check-in to departure you anticipate needs resolve requests with confidence and create a sense of belonging that transforms each stay into a memorable experience.

Key Responsibilities:

• Warmly welcome all guests with genuine enthusiasm and a personalized approach.

• Build strong guest relationships through recognition personalization and preference tracking

• Conduct efficient check-ins and check-outs ensuring all required guest information is accurately recorded and profiles are updated.

• Escort guests to their rooms when necessary especially VIPs ensuring a smooth and informative transition into the hotel experience.

• Process payments handle deposits issue keys and explain room and hotel features.

• Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.

• Recognize repeat and VIP guests anticipate their needs and tailor the interaction accordingly.

• Provide accurate information about the hotels facilities outlets and local area happenings.

• Proactively manage guest requests and resolve issues or complaints efficiently ensuring feedback is logged and followed up in the appropriate systems.

• Handle special requests before during and after stays ensuring guests feel genuinely cared for.

• Maintain effective communication with other departments (Housekeeping Concierge Engineering F&B Reservations) to fulfill guest needs.

• Maintain detailed shift handovers ensuring seamless team transitions and continuity of guest service.

• Attend daily briefings and remain informed on occupancy arrivals departures events and internal updates.

• Operate the Property Management System confidently for all Front Office functions.

• Manage the Reception email inbox professionally and timely.

• Perform regular checks on registration cards guest buckets and ensure compliance with Data Quality Standards.

• Monitor float accuracy process currency exchanges paid outs and follow cash handling procedures.

• Close cashier audits at shift end ensuring alignment of balances and documentation.

• Identify upselling opportunities across rooms suites F&B outlets and spa supporting revenue targets.

• Enroll guests into loyalty programs such as ALL ACCOR aiming to meet or exceed set conversion goals.

• Uphold the privacy and confidentiality of all guest information.

• Comply with the hotels credit policy and all SOPs related to cashiering and guest services.

• Adhere to all Health Safety & Hygiene procedures and be familiar with fire and emergency protocols.

Qualifications :

• Saudi National Professional polished and confident in guest-facing environments
• Energetic adaptable and able to thrive in a fast-paced environment
• Strong written and verbal communication skill in English and Arabic
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to promote positive relations with all guests
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Additional Information :

Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits

Remote Work :

No

Employment Type :

Full-time

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