The aim is to state the overall significance of the job from the organization’s perspective.
The role exists to support technology governance, performance, compliance, and operational excellence activities by monitoring technology KPIs, coordinating governance and compliance requirements, supporting planning and budgeting activities, and maintaining visibility over technology assets, licenses, vendors, and related investments. The role contributes to consistent governance practices and provides accurate reporting and insights to support technology planning and decision-making.
KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
Key Accountabilities
Key Activities
Technology Governance
Support the development and maintenance of technology governance frameworks, policies, procedures, and related documentation.
Coordinate governance requirements across technology functions and support consistent implementation of approved practices.
Maintain governance records and follow up on required actions.
Technology Performance Management
Monitor and track technology performance metrics and KPIs against defined targets.
Consolidate performance information and identify variances requiring follow-up.
Support the preparation of periodic operational and executive performance reports.
Compliance & Assurance
Monitor compliance with organizational standards, regulatory requirements, and applicable technology controls.
Coordinate technology governance reviews, assessments, and compliance activities.
Track observations and corrective actions arising from reviews and audits.
Technology Planning & Budgeting
Support technology planning and budgeting activities in coordination with relevant stakeholders.
Track technology plans, budgets, and related activities against approved requirements.
Consolidate relevant information and provide analysis to support planning decisions.
Technology Procurement & Vendor Management
Coordinate technology procurement requirements and activities throughout the purchasing lifecycle.
Support vendor engagement, contract renewals, and strategic sourcing activities.
Maintain relevant procurement and vendor information and follow up on required actions.
Technology Asset & License Management
Maintain accurate technology asset and software license inventories and records.
Monitor asset utilization, lifecycle requirements, and software licensing needs.
Support compliance with software licensing and technology asset management requirements.
Technology Investment Monitoring
Monitor technology spending and support the assessment of technology investments against business priorities and objectives.
Consolidate cost, utilization, and investment information to provide visibility to relevant stakeholders.
Support identification of opportunities to optimize technology costs and utilization.
Operational Excellence & Reporting
Support continuous improvement and governance best practices across technology functions.
Prepare governance, compliance, asset, procurement, and performance reports and dashboards as required.
Provide accurate information and insights to support management planning and decision-making.
Policies, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
Information Security
Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
JOB SPECIFICATIONS
Academic and professional qualifications
Bachelor’s degree in Information Technology, Information Systems, Business Administration, Management Information Systems, or a related field.
Relevant certifications in IT governance, quality, IT service management, or related areas are considered an advantage.
Years and Nature of Experience
2–4 years of relevant experience in technology governance, technology performance, IT quality, IT compliance, or related technology excellence functions.
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