مدير مبيعات

Job description

Department: Sales

Reporting to: General Manager

Direct supervision: Sales Team

Field of Work: Decor, Finishes, and Furniture as per company services.

Job Objective:

To lead the sales team to achieve sales and profitability targets, develop the customer base, and convert opportunities into actual contracts, ensuring continuous engagement with clients.

Responsibilities:

• Prepare monthly and quarterly sales plans, distribute targets among the team, and monitor their achievement.
• Manage sales staff and train them on understanding services and materials, negotiating, handling customer objections, and closing sales.
• Follow up with clients from the initial inquiry to the site visit, pricing, and contracting, ensuring consistent follow-up.
• Review price proposals in coordination with the technical department and costs to ensure accurate scope of work and achieve the approved profit margin.
• Lead negotiations and finalize significant deals within the defined authority.
• Develop new sales channels and build relationships with clients, contractors, developers, and design engineering offices.
• Coordinate with marketing to improve the quality of potential clients and evaluate campaign results in terms of actual sales.
• Ensure the recording of client data, proposals, communications, and sales stages in the Customer Relationship Management (CRM) system.
• Deliver approved contracts to the execution department with clarification of the scope of work, materials, timelines, and agreed commitments.
• Follow up on outstanding payments in coordination with finance and address reasons for collection delays.
• Submit periodic reports detailing sales, expected opportunities, employee performance, reasons for lost deals, and corrective action plans.
• Monitor client satisfaction in coordination with relevant departments, and develop additional sales opportunities and referrals.

Authority:

Distribute clients and targets, organize team activities, and evaluate performance, negotiate and grant discounts within approved limits. Exceptional pricing or contractual exceptions and specific commitments are elevated to management for approval.

Performance Indicators:

• Percentage of sales target achievement.
• Achieved profit margin.
• Percentage of converting qualified opportunities into contracts.
• Value of payments collected on time.
• Number of new and repeat clients.
• Team's adherence to follow-up and updating the CRM system.
• Accuracy of sales forecasts.

Skills

Qualifications and Experience:

• Minimum five years of experience in sales, including two years in team leadership.
• Experience in decor, finishes, furniture, or project sales is preferred.
• Skills in negotiation, closing deals, building relationships, and team management.
• Ability to analyze sales reports, prepare forecasts, and use CRM systems.
• Understanding of pricing proposals, costs, profit margins, and payment terms.
• Relevant qualification in business management or marketing, or equivalent practical experience.