موظف استقبال / موظف استقبال طبي

Job description

Alba Care Clinics announces a job opportunity for the position of Receptionist to be part of the team.

We seek to attract an individual with excellent communication skills, a professional demeanor in dealing with clients, and the ability to organize tasks while providing an exceptional experience for patients and reviewers.

The receptionist represents the first point of contact for the clinics and plays a crucial role in enhancing patient satisfaction and ensuring the efficient operation of daily activities.

Key Responsibilities and Tasks

• Welcoming patients and reviewers in a professional and courteous manner.
• Organizing, booking, and confirming patient appointments and managing them through the established system.
• Responding to phone calls and inquiries and directing them to the appropriate departments.
• Recording and updating patient data with accuracy and confidentiality.
• Continuous coordination with doctors and nursing to ensure smooth scheduling.
• Handling inquiries and complaints from reviewers and finding appropriate solutions.
• Monitoring patient check-in and check-out processes according to clinic procedures.
• Preparing daily reports related to appointments and reviewer movements.
• Maintaining the organization of the reception area and the professional appearance of the clinics.
• Adhering to the facility's policies and quality standards and patient service.

Skills

• Bachelor's degree.
• At least one year of work experience in reception or customer service, from any sector.
• Proficiency in Microsoft Office applications.
• Excellent communication and customer interaction skills.
• Ability to organize time and manage multiple tasks efficiently.
• Problem-solving skills and professional handling of various situations.
• Ability to work within a team and handle work pressure.
• Proficiency in English.