Reservations Supervisor Saudi Only
تفاصيل الوظيفة
About the Role
Hilton is seeking a Reservations Supervisor to oversee daily reservations operations. This full-time position is based in Saudi Arabia and involves ensuring guest satisfaction and supporting hotel revenue goals through efficient reservation management.
Key Responsibilities
- Supervise daily reservations operations, ensuring accurate and efficient handling of individual and group reservations.
- Lead the reservations team by providing daily guidance, training, coaching, and conducting quality checks to maintain high service standards.
- Manage group blocks and inventory, including setup, monitoring cut-off dates, and ensuring alignment with contracts and occupancy targets.
- Support group reservation execution by building and assigning blocks, assisting with rooming lists and billing, and verifying checklist and resume accuracy.
- Prepare daily and weekly reports such as Group Pickup, No-Show, Booking Channel Summary, and Special Rate Plan Activity.
- Monitor data integrity within reservation systems, including group masters, rooming lists, and special rate plans.
- Provide reservations support by processing inquiries and updates, delivering service to guests and team members.
Candidate Profile
The ideal candidate will demonstrate a commitment to Hilton's core values, which include Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focus on the Now. These values guide the qualities sought in every team member.
Required Experience
- Candidates should possess 5-10 years of relevant experience in reservations or a similar hospitality role.
Work Environment
This is a full-time position within the Hotels team at Hilton, focusing on delivering memorable guest experiences through effective reservations management.
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