Reservations Agent- (saudi National)

Job Summary

We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower A Fairmont Hotel as our new Reservations Agent.

Key Responsibilities:

• Handle all reservation enquiries via phone email and online channels with professionalism and luxuryaligned service
• Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge
• Maintain accurate guest profiles ensuring preferences requests and loyalty details are captured correctly
• Coordinate with Front Office Sales and Revenue teams to support smooth operations and guest satisfaction
• Manage room allocations and special requests with attention to detail and operational awareness
• Support VIP and specialattention bookings ensuring bespoke arrangements and flawless communication
• Process payments deposits and billing information in line with Fairmont
• Respond to guest queries regarding rates packages availability and hotel facilities
• Promote upsell opportunities including room upgrades dining experiences spa treatments and special packages
• Ensure accuracy of all reservations data within the PMS and booking systems
• Assist with group reservations as required
• Support service recovery by resolving booking issues with discretion and confidence
• Participate in daily briefings to stay informed on occupancy promotions and operational priorities
• Uphold Fairmont grooming communication and service standards at all times
• Contribute to a positive collaborative and guestfocused environment within the Reservations and Front Office teams

Qualifications :

• Diploma or Bachelors degree in Hospitality Management Tourism or a related field

• Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)

• Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar

• Excellent verbal and written communication skills

• Strong command of the English language; additional languages are an advantage

• Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings

• High level of accuracy and attention to detail

• Ability to multitask and work efficiently in a fast-paced environment

• Strong organizational skills and a team-oriented mindset

• Basic knowledge of revenue management rate structures and promotions is an advantage

• Flexibility to work shifts including weekends and public holidays

Additional Information :

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Active Directory Administration
• English Language
• Access Control
• Jpa
• Legal Support
• Airlines

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