Order Takers

Job Summary

Receive maintenance requests via telephone email work order systems or in person.
Assign work orders to the appropriate engineering or maintenance
technicians with front oiffce

Monitor the progress of work orders and follow up to ensure timely completion.
Communicate work order status and estimated completion times to requestors.
Maintain accurate records of maintenance requests completed work and outstanding issues.
Coordinate with engineering staff housekeeping security and other departments to ensure efficient service delivery.
Escalate emergency maintenance issues to supervisors or the Engineering Manager immediately.
Prepare daily work order reports and maintenance logs.
Ensure all documentation is completed in accordance with company policies and procedures.
Maintain confidentiality of operational information and provide professional customer service at all times.

Qualifications :

High school diploma or equivalent; additional administrative or technical training is an advantage.
Previous experience in facilities management engineering administration hospitality or customer service is preferred.
Experience using CMMS or maintenance management software is an advantage.

Additional Information :

experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time

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