Project Management Project Coordination &amp Order

Job Summary

Job Purpose
Project Coordinator: The Project Coordinator will be responsible for managing and coordinating a variety of Medium volume multi-product transaction flow for a large US-based client using their proprietary tool or platform. The role involves daily interaction with the client continuous coordination with internal cross-functional teams tracking progress resolving issues and ensuring accurate and timely updates on the clients platform.

Key Accountabilities

Overseeing the development and implementation of engineering projects involves several key responsibilities:

1. Client Coordination

• Act as the single point of contact for the US client for all project-related activities.

• Coordinate daily with the client through calls emails and online platforms across US time zones.

• Understand and comply with client processes SLAs compliance requirements and reporting standards.

• Provide daily status updates on transaction volumes progress risks and exceptions via the clients proprietary platform.

2. Platform & Transaction Management

• Monitor and manage large volumes of transactions across multiple products and product types.

• Ensure accurate data entry validation and real-time updates on the clients platform.

• Track transaction lifecycle from initiation to closure ensuring zero or minimal errors.

• Identify bottlenecks exceptions and system issues and escalate them proactively.

3. Internal Cross-Functional Coordination

• Coordinate with internal teams including Operations IT Finance Compliance Quality and Customer Support.

• Assign tasks follow up on deliverables and ensure adherence to timelines and SLAS.

• Conduct daily/weekly internal review meetings to assess performance and resolve issues.

• Align internal workflows with client requirements and platform changes.

4. Tracking Reporting & Governance

• Maintain detailed trackers dashboards and MIS for daily transaction flow.

• Prepare daily weekly and monthly reports on volumes turnaround time quality and backlog.

• Ensure all project documentation SOPs and process updates are maintained and shared.

• Support audits reviews and client governance meetings with accurate data and insights.

5. Risk & Issue Management

• Identify operational system and delivery risks at an early stage.

• Drive root cause analysis and implement corrective and preventive actions.

• Ensure business continuity during peak volumes or system changes.

6. Continuous Improvement

• Suggest and implement process improvements to improve efficiency accuracy and turnaround time.

• Support automation and platform enhancement initiatives in coordination with IT and the client.

• Train internal teams on client tools platforms and updated processes.
  
  Qualifications Experiences Skills

Minimum Qualifications and Knowledge	Bachelors degree in business Engineering. PMP/Prince2/ Agile certification (preferred but not mandatory)
Minimum Experience (no. of years)	Min 5/8 years in project and Business Transition management
Job-specific Skills and Competencies	Hands-on work experience on MS Project & PMP certified preferably. Strong project management and coordination skills Experience managing Med-vol transactions multiple product lines Excellent stakeholder management especially with US-based clients Strong analytical tracking and reporting skills Ability to manage multiple priorities under tight deadlines Excellent written and verbal communication skills High attention to detail and problem-solving mindset Excellent communication report writing and analytical skills. Fluency in English mandatory

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