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KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
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Key Accountabilities
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Key Activities
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- Platform Engineering & Development
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- Develop, configure, and maintain technology platforms that support application development and deployment.
- Implement platform components and enhancements based on approved technical requirements.
- Apply engineering standards and reusable approaches to improve platform consistency and maintainability.
- Support the delivery of scalable platform capabilities across development and production environments.
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- Platform Operations & Maintenance
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- Support day-to-day operation and maintenance of assigned technology platforms.
- Perform platform health checks and monitor availability, capacity, and operational performance.
- Execute routine maintenance, upgrades, patches, and configuration activities.
- Support platform stability and continuity across technology environments.
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- Application Deployment & Release Support
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- Support application teams in deploying applications and services across approved platform environments.
- Coordinate deployment requirements, configurations, and platform dependencies with relevant technical teams.
- Support release validation and post-deployment verification activities.
- Troubleshoot platform-related deployment issues and support timely resolution.
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- Platform Monitoring & Incident Resolution
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- Monitor platform services and respond to technical alerts, incidents, and operational issues.
- Troubleshoot platform failures and investigate underlying technical causes.
- Support root cause analysis and implementation of corrective actions for recurring issues.
- Escalate complex technical issues and coordinate resolution with relevant teams when required.
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- Platform Reliability & Performance Optimization
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- Analyze platform performance and identify opportunities to improve reliability, scalability, and efficiency.
- Support performance tuning and capacity optimization activities.
- Identify technical bottlenecks and contribute to appropriate improvement actions.
- Implement approved enhancements that strengthen platform stability and service performance.
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- Platform Automation & Standardization
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- Support automation of platform provisioning, configuration, deployment, and operational activities.
- Develop or maintain scripts and reusable technical configurations that reduce manual effort.
- Contribute to standardization of platform environments and engineering practices.
- Identify opportunities to improve delivery efficiency through automation and streamlined workflows.
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- Technical Integration & Development Team Enablement
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- Collaborate with application development, DevOps, infrastructure, QA, and other technical teams to address platform requirements.
- Support integration of applications and services with relevant platform capabilities.
- Assist development teams in resolving platform-related technical challenges.
- Maintain technical documentation and guidance to support effective use of platform services.
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- Platform Improvement & Technical Knowledge
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- Contribute to continuous improvement initiatives across platform engineering and operations.
- Evaluate assigned technologies and recommend practical enhancements within the scope of the role.
- Maintain platform documentation, troubleshooting references, configurations, and operational procedures.
- Share technical knowledge and lessons learned with relevant team members to improve delivery consistency.
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- Policies, Processes & Procedures
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- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
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- Information Security
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- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
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