مساعد مبيعات

To develop and maintain wholesale customer relationships, identify new business opportunities, promote the company's products, achieve sales targets, process customer orders, and ensure effective coordination of pricing, delivery, payments, and customer service in accordance with company policies.

Responsibilities:

Sales and Business Development

• Identify and approach potential wholesale customers to expand the customer base.

• Visit existing and prospective customers to present company products and offers.

• Promote products, communicate product benefits, and negotiate sales within approved company policies.

• Achieve assigned sales targets, revenue objectives, and customer acquisition goals.

• Develop sales opportunities with retailers, distributors, resellers, and other wholesale customers.

• Monitor market trends, customer demand, and competitor activities, and report relevant information to management.

• Recommend suitable products and quantities based on customer needs and purchasing patterns.

Customer Relationship Management

• Build and maintain strong, professional relationships with wholesale customers.

• Understand customer requirements and provide appropriate product and service solutions.

• Follow up on customer inquiries, quotations, orders, and complaints.

• Maintain regular communication with customers to encourage repeat business and improve customer retention.

• Coordinate with the relevant departments to resolve customer issues promptly.

• Maintain accurate customer records, contact details, purchasing history, and sales activities.

Orders and Delivery Coordination

• Receive customer orders and ensure that product codes, quantities, prices, and agreed terms are accurate.

• Prepare or submit sales orders through the approved company system.

• Verify product availability and coordinate with the warehouse team regarding stock allocation and order preparation.

• Follow up with logistics and delivery teams to ensure timely and accurate deliveries.

• Inform customers of order status, delivery schedules, and any changes affecting their orders.

• Coordinate the handling of shortages, damaged products, returns, and order discrepancies in accordance with company procedures.

Pricing, Payments and Collection Follow-up

• Provide customers with approved prices, discounts, promotions, and payment terms.

• Prepare quotations and communicate commercial offers within the assigned authority.

• Follow up on customer payments and outstanding invoices in coordination with the Finance Department.

• Monitor customer credit limits and payment due dates where applicable.

• Report overdue balances, payment delays, and potential collection risks to the direct supervisor.

• Ensure that all sales transactions, discounts, returns, and customer commitments comply with company policies.

• Do not approve unauthorized discounts, credit arrangements, or changes to payment terms.

Sales Reporting and Market Intelligence

• Prepare and submit daily, weekly, and monthly sales reports as required.

• Track sales performance against assigned targets and develop plans to address performance gaps.

• Maintain accurate records of customer visits, sales orders, quotations, and follow-up activities.

• Report customer feedback, product demand, market opportunities, and competitor pricing.

• Provide management with recommendations to improve sales, customer coverage, and business growth.

Compliance and Teamwork

• Comply with company policies, sales procedures, pricing guidelines, and delegated authority.

• Coordinate with the Warehouse, Logistics, Finance, and Customer Service Departments to ensure smooth operations.

• Protect confidential customer information and company commercial data.

• Maintain professional conduct when dealing with customers and business partners.

• Perform other related duties assigned by the direct supervisor within the scope of the position.

Requirements:

Professional Experience

• Minimum of 2-5 years of experience in Wholesale Sales, FMCG Sales, Distribution, or Business Development.
• Experience in managing wholesale customers, retailers, distributors, and key accounts.
• Proven track record of achieving sales targets and developing customer relationships.
• Experience in order collection, market visits, and customer follow-up.

Knowledge Requirements

• Strong knowledge of wholesale sales principles and distribution channels.
• Understanding of sales techniques and negotiation practices.
• Knowledge of market trends, competitor activities, and customer needs.
• Familiarity with inventory availability and product portfolio management.
• Understanding of credit sales policies and collection procedures.

Technical Skills

• Wholesale Sales and Customer Acquisition.
• Order Taking and Sales Processing.
• Customer Relationship Management (CRM).
• Route Planning and Market Coverage.
• Product Presentation and Merchandising.
• Collection Follow-up and Account Management.
• Sales Reporting and Market Feedback.
• Microsoft Office Applications and Mobile Sales Systems.
• Basic ERP and CRM Systems.

Personal Skills

• Strong communication and negotiation skills.
• Customer-oriented mindset.
• Sales and persuasion abilities.
• Problem-solving and decision-making skills.
• Ability to work under pressure and achieve targets.
• Time management and route planning skills.
• Self-motivation and result orientation.
• Professional appearance and conduct.

Language Requirements

• Fluency in Arabic.
• Basic to good command of English.
• Ability to communicate effectively with customers and business partners.

Professional Competencies

• Wholesale Sales
• Customer Relationship Management
• Negotiation Skills
• Market Development
• Route Management
• Product Knowledge
• Account Management
• Communication Skills
• Target Achievement
• Problem Solving