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About the Captain Role at Sheraton

Sheraton is seeking a Captain to join its team. This full-time position involves overseeing service operations within banquet rooms, restaurants, and coffee breaks, ensuring high standards of presentation and guest satisfaction. The role requires a professional with 2-5 years of relevant experience, including at least 1 year in a supervisory capacity.

Key Responsibilities

• Communicate service requirements to chefs and stewards during functions.
• Calculate charges for group functions and present checks to group contacts for payment.
• Ensure banquet rooms, restaurants, and coffee break areas are prepared for service.
• Verify that proper centerpieces are displayed on all tables.
• Inspect the cleanliness and presentation of all china, glass, and silver before use.
• Engage with guests to ensure their satisfaction.
• Set tables according to event type and established service standards.
• Relay additional meal requirements, allergy information, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.

Operational Compliance and Guest Relations

• Adhere to all company, safety, and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Complete all required safety training and certifications.
• Ensure a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests in accordance with company standards.
• Communicate professionally and clearly, and answer telephones using appropriate etiquette.

Team Collaboration and Physical Requirements

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance.
• Stand, sit, or walk for extended periods as required.
• Execute other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 2 years of experience in a related field.
• Supervisory Experience: At least 1 year of supervisory experience.

Work Type

This is a full-time position.