ممثل خدمة عملاء (كول سنتر)

Customer Service Representative Wanted (for B8ak app)

About the job: Provide fast and direct support to app users and service providers, and resolve any issues they face to ensure an excellent experience.

Core Tasks:

• Respond to inquiries via chat, phone, and email.
• Assist customers with using the application, orders, and payments.
• Follow up on live orders and resolve issues related to delays or cancellations.
• Coordinate with the operations team and resolve complaints professionally.
• Log complaints and feedback into the CRM system.

Required Qualifications:

• Diploma or Bachelor's degree.
• Fluency in both Arabic and English.
• Good knowledge of using mobile applications and CRM systems.
• Ability to work in a flexible shift system.
• Excellent communication skills and speed in problem-solving.