Rider Experience Senior Specialist
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على Dr.Job السعودية
تفاصيل الوظيفة
Job Summary
Key Accountability Areas
Rider Experience
- Conduct thorough onboarding sessions for new riders ensuring they understand company policies and app functionalities.
- Collaborate with cross-functional teams to address complex rider concerns.
- Ensure riders comply with company policies and standards.
- Generate insights to drive continuous improvement in rider experience.
- Implement measures to track and improve rider satisfaction including Net Promoter Score (NPS) and churn rates.
Equipment & Branding Management
- Manage regional inventory planning demand forecasting and distribution logistics to ensure all riders receive required branding and safety equipment.
- Partner directly with Marketing on design approvals and with Procurement on strategic sourcing vendor evaluations and cost optimization.
- Evaluate the technical and material quality of equipment to maintain strict durability safety and regulatory standards.
Rider Engagement
- Establish manage and optimize direct communication channels to ensure frequent clear and relevant communication with the rider community.
- Develop organize and execute offline engagement events and creative digital campaigns to foster community boost morale and drive rider recognition.
3PL & Fleet Loyalty Programs
- Design roll out and track benefit programs rewards and tiered incentives for riders.
- Support Vendor Satisfaction indirectly by enhancing the overall experience performance and retention of 3PL-managed cohorts at key operational touchpoints.
Governance and Resilience
- Follow all relevant policies procedures and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HSs Values.
Qualifications :
Qualifications/ Requirements
Knowledge and Experience
- 2 4 years of relevant experience.
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with cross-functional teams.
Education and Certifications
- Bachelors degree in a relevant field is required.
Remote Work :
No
Employment Type :
Full-time
Apply Now
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