أخصائي تكنولوجيا المعلومات

Handling incidents and service requests from the initial point of contact to advanced resolution, including escalation and coordination with suppliers.

Adherence to the ticketing system and Service Level Agreements (SLAs), documentation of the knowledge base and root cause analysis.

Microsoft 365 management (Exchange Online, SharePoint, Teams and OneDrive), licenses, and tenant (Tenant) settings.

Azure resource management and Entra ID identity (identities, conditional access, and two-factor authentication MFA), and device management via Intune.

Local and wireless network (LAN/WLAN) management, VLAN networks, routing and switching, DNS/DHCP services, and Virtual Private Networks (VPN).

Monitoring performance, capacity, and readiness, and addressing communication issues.

Managing Windows Server and Linux (Ubuntu) systems — configuration, security updates, fortification, backup, and disaster recovery.

Active Directory management, file and printing services, and virtual and cloud workloads.

Managing camera systems and recording devices (NVR/VMS), camera security, recording retention policies, and controlling access to them in accordance with privacy requirements.

Managing endpoint protection (such as Microsoft Defender for Endpoint), compliance with updates, and access controls.

Supporting security monitoring, incident response, and compliance with the PDPL system and internal security policies.

Real estate operations CRM system management — user management, workflow, integrations, and data integrity.

ERP system management — user roles, modules, integrations, and coordination with process owners (finance and operations).

Configuring and maintaining firewalls, network security groups (NSG/Azure Firewall), web application firewall rules (such as Azure Application Gateway WAF), whitelists, and logs.