Guest Laundry Supervisor Raffles The Red Sea

Job Summary

Key Responsibilities

• Quality Assurance & Inspection: Counter-check all processed items to ensure they are spotlessly clean damage-free and properly pressed before delivery.
• Operational Leadership: Supervise daily laundry dry cleaning and valet activities organizing work schedules and conducting daily briefings to align the team on guest priorities and VIP requirements.
• Guest Request Fulfillment: Ensure meticulous adherence to specific guest instructions such as light starch specific folding techniques or urgent service timelines.
• Financial & Administrative Control: Accurately record guest charges in the Opera Property Management System manage inventory for chemicals and supplies and assist with departmental performance reports.
• Safety & Maintenance: Regularly check laundry machinery (e.g. filters press covers) for defects and ensure staff use all equipment and cleaning chemicals safely and properly.
• Team Development: Train staff in LQA (Luxury Quality Assessment) standards and mentor the team on high-end textile care and spotting procedures.

Qualifications :

Qualifications & Requirements

• Experience: A minimum of 3 years in luxury laundry operations with at least 1 year in a supervisory role. Pre-opening experience is a critical requirement for this specific location.
• Technical Skills: Proficiency in the Opera system and Microsoft Office. Deep knowledge of varied textiles laundry chemicals and stain removal techniques.
• Education: Post-secondary education or a degree in Hospitality/Business Administration is preferred.
• Core Attributes: Impeccable grooming high attention to detail and the ability to maintain a calm gracious presence under pressure in a fast-paced environment.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time

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