Guest Relations Agent Fairmont The Red Sea (saudi

Job Summary

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby assisting guests with inquiries directions hotel information and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs long-stay guests and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements restaurant reservations and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities services dining outlets wellness offerings and special events.

Qualifications :

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication skills in English.
• Possesses strong interpersonal skills.

Additional Information :

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations project coordination and setup of wellness facilities is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
• A proactive anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.

Remote Work :

No

Employment Type :

Full-time

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