مدرب تجربة العملاء

Client Experience CoachDirect reporting to: Care Trainer SEPHORA KSA, JEDDAH At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Position Purpose: The purpose of Client Experience Coach role is to support Retail Education initiatives across Sephora KSA, contributing to the continuous development of retail employees and enhancing the overall client experience. The role promotes and embodies the Sephora Attitude both in training and on the shop floor, with a strong focus on omni-channel excellence, employee career development, and capability building. It also supports regional category training, the Sephorization of Brand BAs, and the sharing of Sephora Collection knowledge to strengthen expertise and consistency across the retail network.

You will excel and enjoy this role if you are ready to actively handle the following missions:

In-store Training

• In charge of Onboarding for all new joiners organizing and delivering 1-day welcoming training, On-boarding training and coaching/development at store level
• Daily store visit each Coach to cover 100% stores on quarterly basis (monthly basis for flagship stores and top 10 KSA stores) or when business requires it
• Follow up for all Retail topics (Sephora Attitude, My Sephora, cross selling, Budy skills, Love Meter, Mystery Shopper, etc.)
• Support Retail Training on coaching and following up on retail education and projects initiatives.
• Align with Retail Managers/Supervisors on priority stores and business needs focus
• Assess store teams on performance at least 1 time/year or if business requires it
• Strong focus and follow up on both (Ramadan & Festive) & thematic animation trainings
• Follow up on knowledge after training attendance (for all Retail trainings/Induction/Sephora collection)
• Support knowledge and training at store level for all Sephora Collection new launches, core products and animations

Training delivery

• In charge of delivery On-boarding training and support delivery on other Retail topics
• In charge of Brand BA training delivery and training logistics

Coaching & Support

• Follow up and coaching of new joiners (in-store and digital)
• Follow up and coaching on Sephora Collection in store training.
• Follow up on Brand BA s training attendance and work with Store Manager to schedule training attendance
• On the floor coaching, assessment & feedback (for all Retail trainings)
• Support Digital Learning Platform engagement and participation.

Desired Candidate Profile

Do not hesitate to apply if you have:

• At least 2 years experience, working on the shop floor.
• A strong retail understanding, expertise in beauty, passion to deliver outstanding client experience, ability to deliver training and coach retail team.
• Experience in managing and delivering training is a plus.
• Fluent in Arabic and have basic knowledge of English.
• Good communication and presentation skills.
• Able to give and receive feedback.
• It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
• Fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.
• The candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP).
• They need to have excellent authentic communication, strong confidence, leadership and influencing skills and be energized by working in a fast paced, dynamic environment.