Director Of Operations (172074)

Job Summary

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments
• 4 restaurants and lounges including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall

Job Summary:

Director of Operations will be responsible for overseeing the day-to-day operations of the hotel ensuring exceptional service delivery guest satisfaction and operational efficiency. As a strategic leader you will work closely with department heads and the General Manager to implement business plans drive quality standards and foster a culture of excellence that aligns with the Shangri-La brand values.

As Director of Operations we rely on you to

• Lead and manage all operational departments including Rooms Division Food & Beverage Engineering and Spa & Wellness.

• Ensure the highest levels of guest satisfaction through consistent service delivery and personalized experiences.

• Collaborate with the General Manager on strategic planning and budgeting ensuring operational goals align with financial targets.

• Oversee compliance with health safety and regulatory standards while championing sustainability initiatives.

• Drive continuous improvement through operational audits quality assurance programs and guest feedback analysis.

• Inspire mentor and develop department heads and their teams to uphold Shangri-Las service standards and company culture.

• Lead crisis management and emergency response procedures as required.

• Support talent acquisition and retention strategies including training and development initiatives.

What we are Looking For:

• At least3 years in a senior operations leadership role within a luxury hotel environment.
• Strong understanding of the Middle Eastern market and cultural nuances
• Proven ability to manage diverse teams and foster a performance-driven guest-centric culture.
• Exceptional communication leadership and problem-solving skills.
• Exceptional presentation and grooming
• Fluent in English; Arabic language proficiency is highly desirable.

Not translated in selected language

Required Experience:

Director

Key Skills

• Risk Management
• Negiotiation
• Operational management
• Smartsheets
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Program Development
• Supervising Experience
• Financial Planning

Apply Now