مساعد مدير الحجوزات

Role Description The Assistant Reservations Manager is a full-time, on-site role based at M Hotel Makkah By Millennium in Makkah, Saudi Arabia. This role oversees daily reservations operations, including handling individual and group bookings, updating reservation systems, and ensuring accurate rates, availability, and guest details. The Assistant Reservations Manager supports the Reservations Manager in monitoring occupancy, managing overbooking situations, and coordinating with front office, sales, and revenue teams to optimize room revenue. Daily tasks include responding to guest inquiries via phone and email, resolving booking issues, preparing reservation reports, and ensuring adherence to hotel policies and brand standards. The role also involves guiding reservations colleagues, assisting with training, and helping maintain high levels of customer satisfaction and service quality.
Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with hotel reservation systems and attention to detail in data entry.
• Candidates should possess excellent customer service skills, with a focus on guest satisfaction, problem-solving, and professional demeanor in all interactions.
• Candidates should possess clear and effective communication skills, both verbal and written, to coordinate with guests, colleagues, and other departments.
• Candidates should possess sales-related skills, including the ability to upsell room categories, promote packages, and support revenue-generating initiatives.
• Candidates should possess training and coaching skills to support the development of reservations team members and maintain consistent service standards.
• Candidates should ideally have previous experience in hotel reservations or front office operations, preferably in a supervisory or coordinator role.
• Candidates should have strong organizational and time-management abilities, proficiency in common office software, and familiarity with property management systems.
• A diploma or degree in Hospitality Management, Business, or a related field is beneficial, along with proficiency in English; knowledge of Arabic is an advantage.