فني ميداني لأنظمة نقاط البيع وتكنولوجيا المعلومات

We are looking for a technically skilled POS & IT Field Technician to provide on-site installation, configuration, troubleshooting, and maintenance of NFC-enabled digital receipt devices integrated with merchants' existing POS systems.

The successful candidate will work on a flexible, on-demand basis, visiting restaurants, retail stores, and other commercial establishments when installations or technical assistance are required.

The technician will work closely with HTB's Remote IT & Customer Support Executive, who will manage incoming technical enquiries, provide initial remote troubleshooting, coordinate installation appointments, and arrange on-site assistance when necessary.

The role requires someone who can work independently during site visits while maintaining clear communication with the remote support team.

This is a contract-based opportunity, with compensation agreed per installation or service visit rather than a fixed monthly salary.

Key ResponsibilitiesInstallation & Configuration

• Install, configure, and test NFC-enabled digital receipt devices at merchant locations.
• Configure connectivity between digital receipt devices and merchants' existing POS systems.
• Troubleshoot TCP/IP, LAN, Wi-Fi, DHCP, and network printer connections.
• Assist with thermal receipt printer configuration, including network settings and printer communication protocols.
• Support compatible POS and receipt-printing integrations, including TCP/IP Port 9100 where applicable.
• Conduct functional testing to confirm digital receipts are generated and accessible correctly.
• Verify that existing POS, payment, and receipt-printing operations remain unaffected.

Technical Support & Troubleshooting

• Attend merchant locations to diagnose and resolve technical issues requiring physical intervention.
• Troubleshoot POS hardware, receipt printers, network connectivity, and related peripherals.
• Perform equipment configuration adjustments, replacements, and basic maintenance when required.
• Assist the remote IT support team with issues that cannot be resolved remotely.
• Escalate complex technical problems to HTB management or the relevant technology provider.
• Ensure installations and troubleshooting activities are completed professionally and efficiently.

Coordination with Remote IT & Customer Support Executive

• Work closely with HTB's Remote IT & Customer Support Executive to coordinate installations, maintenance, and technical support visits.
• Receive and respond to assigned technical support requests requiring on-site assistance.
• Provide timely updates on appointment schedules, technical findings, and completed tasks.
• Collaborate with the remote support team to diagnose and resolve POS connectivity and device configuration issues.
• Document technical problems, troubleshooting steps, and resolutions for future reference.
• Notify the remote support team of unresolved issues requiring escalation.
• Maintain clear communication to ensure a smooth and consistent customer support experience.

Merchant Onboarding & Field Operations

• Assist with the technical onboarding of new merchants.
• Provide basic operational training to merchant employees.
• Coordinate site access and installation requirements with merchant representatives.
• Maintain professional communication with restaurant managers, retail staff, and technical teams.
• Document completed installations and service visits.
• Submit brief installation and service reports to HTB's remote support team.
• Represent HTB professionally during all on-site assignments.

Requirements

• Minimum 1–3 years of relevant experience in POS systems, IT field support, or technical installations.
• Strong practical knowledge of POS terminals and thermal receipt printers.
• Good understanding of TCP/IP networking, LAN, Wi-Fi, DHCP, and network configuration.
• Experience troubleshooting hardware, software, and device connectivity issues.
• Ability to independently diagnose and resolve technical problems on-site.
• Strong communication, organisational, and customer service skills.
• Ability to coordinate effectively with remote technical support personnel.
• Arabic communication skills required; English proficiency is an advantage.
• Reliable transportation and ability to travel between merchant locations across Jeddah.
• Flexible availability for scheduled installations and occasional technical support visits.
• Legal authorisation to provide the contracted services in Saudi Arabia.

Preferred Qualifications

• Experience with POS platforms such as Foodics, Oracle MICROS, Aloha, or similar systems.
• Familiarity with Epson, Bixolon, and other thermal receipt printer brands.
• Experience configuring network printers, including TCP/IP printing and Port 9100.
• Previous experience supporting restaurants, retail stores, or payment technology providers.
• Diploma or relevant certification in Information Technology, Computer Networking, or a related field.
• Previous experience working with remote IT support teams or ticketing systems.

What We Offer

• Flexible, contract-based assignments.
• Compensation per installation or service visit, agreed in advance.
• Product-specific technical training and installation guidance.
• Opportunity to work with innovative digital receipt technology.
• Ongoing assignments as HTB expands its merchant network.
• Potential for a long-term professional relationship based on performance and operational requirements.

How to Apply

Interested candidates are invited to submit their applications to:

Email: [اضغط هنا لمشاهدة البريد اﻹلكتروني]

Email Subject: Applying for POS & IT Field Technician

Please attach an updated CV highlighting your experience with POS systems, receipt printers, networking, and on-site technical support.

Applicants are also encouraged to mention their availability in Jeddah and any relevant previous installation experience.

Shortlisted candidates will be contacted for an online interview and may be invited to complete a practical technical assessment.

HTB — Global Partnerships. Local Expertise.