Career Opportunities: Spa and Wellness Manager

About the Role
Shangri-La Hotel is seeking a Spa and Wellness Manager to lead the strategic, operational, and financial performance of the spa division at Shangri-La Jeddah. This full-time role focuses on developing and delivering a luxury wellness experience that aligns with Shangri-La’s brand standards, ensuring high guest satisfaction and strong commercial results.
Key Responsibilities

Manage daily spa operations, focusing on quality, efficiency, and safety.
Achieve spa revenue, profitability, and budget targets.
Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
Identify new business opportunities and market trends to strengthen the spa’s position.
Ensure personalized, luxury service for every guest throughout their spa journey.
Maintain consistently high guest satisfaction scores and service standards.
Implement improvements based on guest feedback and market expectations.
Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
Optimize resources, facilities, inventory, and operational procedures.
Recruit, train, coach, and retain talented spa professionals.
Create a culture of service excellence, accountability, and continuous learning.
Develop leadership capabilities within the spa team.
Represent the spa professionally within the luxury hospitality and wellness community.

Qualifications and Experience

Bachelor’s degree or equivalent qualification in Spa Management, Hospitality Management, Wellness, Business Administration, or a related field is preferred.
Minimum of 7–10 years of experience in luxury spa management, with proven experience in a senior leadership role.
High proficiency in both written and verbal English.

Required Skills

Strong understanding of spa operations, wellness trends, treatment development, and retail management.
Excellent leadership, communication, and interpersonal skills.

Work Environment
This role requires a commitment to extended duty hours as needed to ensure operational excellence and guest satisfaction within a luxury hospitality setting.
Application Process
Candidates who meet the above requirements are encouraged to apply for this opportunity.