Telephone operator

About the Role
Hilton is seeking a full-time Telephone Operator in Saudi Arabia with 0-1 years of experience. This role is central to guest experience, involving direct interaction through phone calls to provide information and support. The operator serves as a key point of contact, ensuring guests receive timely assistance and information regarding hotel services and amenities.
Key Responsibilities

Answer and manage guest phone calls, providing hotel and local information, and efficiently handling requests.
Respond to inquiries with professionalism and courtesy to ensure a positive guest experience.
Communicate clearly and resolve guest concerns promptly.
Relay guest requests to relevant departments and ensure timely follow-up.
Support internal communication across various hotel teams.
Address guest complaints and proactively work to prevent service disruptions.
Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Required Qualifications

Previous experience in guest service, front office, or call center roles within the hospitality sector.
Excellent verbal and interpersonal skills, with the ability to handle inquiries professionally and courteously.
Capability to manage high call volumes and multiple requests efficiently.
Skilled in resolving guest issues with discretion and a proactive approach.
Availability to work varied shifts, including nights, weekends, and holidays.

Preferred Skills

Familiarity with hotel Property Management Systems (PMS) and service protocols.

Core Values
Candidates should embody Hilton's core values, which include a passion for Hospitality, acting with Integrity, demonstrating Leadership, believing in Teamwork, possessing a sense of Ownership, and maintaining a focus on the Now to ensure impactful service.
Work Type
This is a full-time position.