Supervisor InRoom Dining

About the Role
The Ritz-Carlton Hotel Company, *** is seeking a Supervisor InRoom Dining to join their team in the Red Sea region. This full-time position requires 2-5 years of relevant experience and involves overseeing in-room dining operations to ensure consistent service quality and guest satisfaction.
Key Responsibilities

Ensure consistent teamwork to guarantee optimal service and customer satisfaction.
Monitor staff appearance and attire, correcting any negligence.
Perform department opening and closing tasks, including setting up supplies, cleaning equipment and areas, and securing doors.
Monitor storage areas, ensure FIFO compliance, and maintain cleanliness.
Complete scheduled inventory and stock documents, and order required supplies.
Monitor available seating in dining rooms, service quality, safety standards, and customer well-being.
Complete work orders for maintenance repairs.
Assist management with hiring, training, scheduling, evaluating, counseling, and motivating employees.
Serve as a role model and reference for Guarantee of Fair Treatment/Open Door Policy procedures.

Operational Duties

Follow all chain safety policies and procedures; report maintenance issues, accident risks, accidents, or injuries; complete required safety training and certifications.
Ensure uniform and appearance are clean and professional.
Respect the confidentiality of proprietary information and protect company assets.
Support all colleagues and treat them with dignity and respect, working towards common goals.
Comply with quality assurance expectations and standards.
Greet and acknowledge all guests according to company standards.
Communicate clearly and professionally with guests and employees, including answering the phone using appropriate etiquette.
Listen and respond appropriately to guest and employee concerns.
Perform other tasks requested by managers consistent with the position.

Physical Requirements

Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (* kg) without assistance.
Ability to stand, sit, or walk for extended periods or a full shift.
Ability to read and visually verify information in various formats (*, small print) and visually inspect tools, equipment, and machinery.
Ability to grasp, turn, and manipulate objects of various sizes and weights requiring excellent motor skills and hand-eye coordination.
Ability to reach objects overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to move through narrow, confined, or elevated spaces, and ascend and descend stairs and service ramps.

Qualifications and Experience

High school diploma or equivalent is required.
At least 2 years of related work experience.
At least 1 year of supervisory experience.

Work Type
This is a full-time position within The Ritz-Carlton Hotel Company, *** The salary for this role is not disclosed.