Director of Residence (Saudi National)

About the Role
Accor is seeking a Director of Residence (Saudi National) for Novotel Residences. This full-time role involves leading and overseeing the complete homeowner and resident experience, from pre-move-in preparations through day-to-day residential living. The Director will ensure residents receive a high standard of hospitality and residential service in line with Novotel standards, focusing on creating a well-managed, comfortable, and welcoming residential environment.
Key Responsibilities

Strategically lead and manage the complete Resident Journey across all stages, from pre-move-in through ongoing residency.
Establish, implement, and maintain high standards of residential service through comprehensive operational procedures, policies, and training programs.
Build and maintain strong relationships with homeowners and residents, acting as the primary point of contact for residential needs.
Direct and oversee all aspects of residential operations, including vendor and service provider management.
Support recruitment, onboarding, training, performance management, and development of residential employees.
Conduct regular inspections of residential units, common areas, amenities, and facilities to ensure high operational and presentation standards.
Foster strong collaboration with hotel departmental managers to ensure seamless coordination between residential and hotel services.
Manage the financial performance of the residential operation, including budget preparation, monitoring, and administration.
Recruit, lead, develop, mentor, and motivate a high-performing residential team, fostering a culture of professionalism and accountability.
Ensure all residential operations comply with company policies, local regulations, and health and safety requirements.
Coordinate with homeowners and stakeholders, organize meetings, and ensure proper documentation and follow-up on residential matters.
Handle resident complaints and service recovery cases professionally and effectively.
Develop and maintain an effective communication framework with residents regarding maintenance, facilities, services, and community activities.

Qualifications and Experience

Minimum of 7+ years of progressive experience in hospitality, residential, property, or related service management.
At least 3 years in a managerial, senior management, or director-level position.
Proven experience in residential operations, property management, or mixed-use property management, preferably within a high-end hotel or residential environment.
Demonstrated ability to lead and manage residential operations across multiple functions, including Housekeeping, Maintenance & Engineering, Security, Concierge, and Resident Services.
Strong track record of leading high-performing teams and developing talent.
Strong financial acumen with proven experience in budget preparation, cost control, forecasting, and financial reporting.
Advanced proficiency in property management systems, hotel systems, Microsoft Office, and other hospitality technology platforms.

Required Skills

Exceptional customer service and relationship-management skills.
Strong knowledge of residential operations, property standards, preventive maintenance, and facilities management.
Excellent communication, interpersonal, negotiation, and presentation skills.
Strong strategic thinking, decision-making, problem-solving, and crisis-management skills.
Ability to work collaboratively with hotel departments to ensure seamless integration.

Preferred Qualifications

Experience managing annual operating budgets, capital expenditure, and reserve/capital planning.
Knowledge of Saudi Arabian hospitality regulations, employment requirements, and health and safety standards.
Familiarity with the Middle Eastern hospitality and residential market, including cultural awareness.
Experience managing residential communities, branded residences, or serviced apartments.
Relevant hospitality, property management, or residential management certifications.

Work Environment
This is a full-time position within Accor, focusing on providing a high standard of residential service at Novotel Residences. The role requires a proactive and professional approach to ensure operational efficiency and resident satisfaction.