Cluster Reservation Supervisor

About Rosewood Hotel Group
Rosewood Hotel Group focuses on delivering experiences grounded in genuine care, strong relationships, and a commitment to service. The company values individuality, promotes an inclusive and collaborative culture, and enables its associates to provide personalized service.
The Role of Cluster Reservation Supervisor
As a Cluster Reservation Supervisor, you will oversee the daily operations of the Reservations team across Rosewood Red Sea and Rosewood AMAALA in Saudi Arabia. This full-time role involves ensuring high service standards, operational accuracy, and the effective conversion of reservation inquiries into confirmed bookings. You will contribute to team development, maintain reservation procedures, and ensure accurate management of guest and booking information to support a consistent luxury experience and maximize revenue.
Key Responsibilities

Support the Reservations Manager in the daily operations of the Cluster Reservations Department for both Rosewood Red Sea and Rosewood AMAALA.
Supervise the reservations team to ensure all telephone, email, and online inquiries are handled promptly, professionally, and converted into bookings when possible.
Ensure that reservations, deposits, cancellations, rebates, no-shows, and payment validations are processed accurately and in accordance with hotel policies.
Monitor reservation quality standards and maintain accurate records across Opera PMS and other reservation platforms.
Train, coach, and support team members while maintaining training records, Standard Operating Procedures (SOPs), and departmental documentation.
Keep the team informed of room packages, rates, outlet promotions, and property updates across both resorts.

The Cluster Reservations Team
You will be part of the Cluster Reservations team, supporting reservation operations for Rosewood Red Sea and Rosewood AMAALA. This involves working closely with the Reservations Manager and Reservations Agents to provide seamless guest experiences across these ultra-luxury destinations. The team ensures that all guest interactions align with Rosewood's service philosophy while contributing to commercial performance and operational excellence.
Work Type
This is a full-time position within the Rosewood Hotel Group in Saudi Arabia.