Supervisor Spa

About the Role
St. Regis Hotels & Resorts is seeking a Supervisor Spa to join their team in the Red Sea region. This full-time role involves overseeing spa operations and ensuring a high standard of service delivery. The Supervisor Spa will play a key role in maintaining guest satisfaction and supporting the spa team.
Key Responsibilities

Inform employees about hotel information, internal groups, and policy changes.
Answer guest questions regarding available services, hotel information, and amenities.
Confirm guest details and scheduled treatment types before services commence.
Monitor and adhere to the daily scheduled timetable.
Communicate last-minute schedule changes or additions to providers and resolve scheduling conflicts.
Promote and sell spa or beauty salon services and retail products.
Order necessary products, supplies, or equipment.
Inspect work areas, instruments, and equipment to ensure compliance with company standards.
Notify Engineering of any spa or beauty salon maintenance and repair needs.
Assist management with hiring, training, scheduling, motivating, and coaching employees, serving as a role model.
Report accidents, injuries, and unsafe working conditions to the manager.
Comply with all company policies and procedures, maintain a neat and professional appearance, ensure confidentiality of proprietary information, and protect company assets.
Receive and acknowledge all guests according to company standards, anticipate and address their service needs, express genuine appreciation, and assist individuals with disabilities.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate protocol.
Cultivate positive working relationships and support the team in achieving common goals.
Ensure compliance with quality expectations and standards, and develop and implement corrective action plans for quality improvement.
Perform other reasonable job duties as requested by supervisors.

Physical Requirements

Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Qualifications and Experience

Education: High school diploma or equivalent General Educational Development (GED) certificate.
Related Work Experience: A minimum of 2 years of related work experience is required.
Supervisory Experience: No prior supervisory experience is required for this role.
License or Certification: None specified.

Work Type
This is a full-time position within St. Regis Hotels & Resorts.
Application Information
Salary details for this position will be disclosed during the interview process.