Royal Service And Reservations Agent

Job Summary

We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh Saudi Arabia. As the first point of contact for our esteemed guests you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls emails and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations dining and special events ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities services and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings promotions and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications :

• Excellent verbal and written communication skills with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness with a customer-focused mindset
• Fluency in English required;
• In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Flexibility to work various shifts as required

Additional Information :

Prior experience working with Opera or a related system is an asset
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time

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