مستشار تجربة العملاء

Job Objective

Represent Sahm Capital at the field booth, acting as the first point of contact for walk-in prospects and delivering an outstanding customer experience by guiding users through Sahm’s platform and services.

Duties and Responsibilities

Act as the face of Sahm at the Mall booth, engaging walk-in prospects professionally. Introduce Sahm’s investment platform and services in a clear and compelling manner. Assist customers in the registration and account opening process using the Sahm app. Provide immediate support for basic operational inquiries and escalate complex cases appropriately. Organize, restock, and maintain booth promotional materials and displays. Gather and document customer feedback to share with the operations and marketing teams. Support field campaigns and coordinate with internal teams for seamless execution. Follow all compliance and operational procedures as instructed by Sahm’s policies.

Education

Minimum: High school diploma

Preferred: Bachelor’s degree in Business, Marketing, or a related field

Qualifications And Experience

Saudi nationality (as per field role requirements) Strong communication and interpersonal skills Prior experience in customer service, sales, or digital platforms Experience in fintech, telecom, or luxury retail is an advantage Professional appearance and ability to interact with diverse customer profiles English language skills preferred