Banquets Manager

About the Role

The Ritz-Carlton is seeking a Banquets Manager to direct and motivate the banquets team, ensuring high-quality service delivery based on established requirements and standards. This full-time role involves overseeing financial and administrative responsibilities, including asset protection, and maintaining clear communication with all stakeholders to ensure event success. The Banquets Manager will also identify training opportunities and develop strategies to achieve departmental goals.

Key Responsibilities

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all laws relevant to event operations.
• Manage activities to maximize customer satisfaction, understanding the impact of banquet operations on overall event success.
• Adhere to and reinforce all company standards, policies, and procedures.
• Maintain established sanitation levels and manage departmental inventories and equipment.
• Control liquor costs and manage the banquet beverage perpetual inventory using beverage records.
• Schedule banquet service staff according to forecasts and service standards, while maximizing profits.
• Assist the team in developing lasting relationships with groups to retain business and foster growth.

Team Leadership and Development

• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Apply and continually broaden knowledge of food and wine pairings and current event trends.
• Act as a liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of events.

Guest Service Excellence

• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
• Strive to improve service performance and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Review comment cards and guest satisfaction results with employees.

Human Resources and Compliance

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe service behaviors of employees and provide feedback.
• Monitor progress and lead discussions with staff each period.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and participate in developing and implementing corrective actions to address service challenges, focusing on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in banquets management or a similar hospitality role. The ability to direct and motivate a team, manage financial and administrative responsibilities, and ensure high standards of service are essential for this position.

Company Culture

The Ritz-Carlton, part of Marriott International, is committed to being an equal opportunity employer. The company fosters an environment where the unique backgrounds of associates are valued, and non-discrimination on any protected basis is upheld. The Ritz-Carlton emphasizes its "Gold Standards," which guide daily operations and define the brand's commitment to luxury service and guest comfort. Associates are expected to learn and exemplify these standards, including the Employee Promise, Credo, and Service Values.