مدير الوردية

Job Description: The Duty Manager is responsible for overseeing hotel operations during their shift. They ensure the quality of the guest experience, coordinate the various departments, and intervene in the management of complaints, incidents, and special situations. Main Responsibilities: Supervise the daily operations of the hotel during their shift. Coordinate the Reception, Housekeeping, Food & Beverage, Maintenance, and Security departments. Guarantee compliance with service standards and hotel procedures. Welcome and assist VIP guests and guests with special needs. Supervise arrivals and departures and ensure guest satisfaction. Handle guest complaints and ensure their prompt and professional resolution. Coordinate with the Housekeeping department regarding room availability and condition. Monitor technical and maintenance issues. Ensure compliance with security procedures and intervene in case of emergencies. Conduct regular checks of public areas and hotel facilities. Assist the Reception desk in complex situations: billing disputes, reservation problems, or special requests. Ensure good communication between different departments. Carry out shift handovers between teams. Complete and verify service reports and logs. Make the necessary operational decisions during the shift, within the scope of delegated responsibilities. Represent hotel management in their absence.

Desired Candidate Profile

Qualifications and Desired Profile: Training in hospitality, tourism, or hotel management. Experience in a 4 or 5-star hotel, ideally in an international or luxury environment. Experience in reception or operational supervision. Good knowledge of the different hotel departments. Fluency in French and Arabic; a good level of English is important. Knowledge of Opera PMS software is a plus. Excellent customer service skills. Leadership, diplomacy, and conflict management skills. Good stress management and ability to make quick decisions. Availability to work irregular hours, weekends, and holidays.